Your visit - See it safely

Everything you need to know about your COVID-secure visit to the London Coliseum.

Buying Tickets

You can only purchase tickets for your household and they are sold in pairs.

Every ticket must be purchased in advance, as we will not have the Box Office open for in person sales and all tickets will be issued as e-tickets for safe display on your mobile device.

You can purchase tickets online and you will need an email address to receive your e-tickets.

Every ticket will be provided as an e-ticket that can be held on your phone or added to your wallet / passbook app.

You can also print your ticket at home and bring that with you if you prefer.

This is so our Front of House staff can minimise contact and scan your tickets on the way into the auditorium via our COVID-secure one-way system.

You can also use our Live Chat online Monday – Friday 10am-6pm to chat with our Box Office team if you have particular access needs or any questions about booking your tickets that are not in pairs.

We recommend that disabled visitors join our Access Scheme. 

You will be asked to complete a primary booking data form for NHS Test & Trace which retains your data (name and mobile number) for 21 days only.

Seating within the auditorium

There are four seating levels to choose from at the London Coliseum. Starting at ground level they are Stalls, Dress Circle, Upper Circle and Balcony.

You will be able to purchase your tickets in pairs or singles, but in order to ensure the maximum number of people are able enjoy the performances in a secure environment we are unable to seat multiple pairs of tickets without social distancing.

For example:

If you are a booking or household of 6 you will need to purchase 3 pairs, but you will be socially distanced in those pairs. This is for the protection of others as well as yourself.

If you are a booking or household of 3 we are really sorry but you will need to purchase 2 pairs of tickets.

View the London Coliseum seating plan

What happens if I feel ill and can’t use my ticket?

We can exchange tickets up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry.

We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged for another performance (if available) or for a credit voucher that can be used for future performances.

Please do not attend the venue if you

  • believe you may be infected with COVID-19
  • have experienced symptoms in the last 14 days such as
      • New Continuous Cough
      • Elevated Temperature
      • Loss or change of taste and smell.
      • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
      • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
      • have been instructed to self-isolate by NHS Test and Trace Service or other healthcare professional

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

Can I get a refund if I don’t want to come?

Refunds are not available, unless a performance is cancelled, but if you are unable to attend due to illness or self-isolation we can offer you an exchange or credit voucher for future performances

On the day

What time should I arrive?

We will send you an email to the email address you used when booking your tickets letting you know your assigned arrival slot. We are assigning arrival times in order to ensure minimal queueing.

What can I bring to the theatre?

We’d like you to bring as little as possible with you, so handbag, coat and umbrella, but no large bags, rucksacks or steamer trunks as we won’t have our cloakrooms open for you to store them anywhere. Any handbags or smaller bags will be checked on your way into the theatre.

What happens when I arrive at the theatre?

Each level of the theatre has its own separate entrance and on arrival you will be asked to

  • Have a bag check
  • Have a temperature check via a digital safe distance thermometer*
  • Have your tickets scanned
  • Have everyone in your party check into the venue using the NHS Test & Trace App which can be downloaded on the Apple and Google Play app stores.

*If your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be exchanged or a credit voucher issued for future performances.

What measures are in place to keep the theatre and my visit COVID-secure?

To keep you safe, we will be cleaning the London Coliseum before every performance and regularly disinfecting. Our one-way entrance system is designed to minimise your contact with others, so please follow directions given to you prior to your attendance as well as follow guidance from our helpful staff at the theatre.

Please use our hand sanitiser stations where directed.

Our staff will be wearing appropriate face coverings and ensuring safe social distancing.

Will I need a face covering?

We will be ensuring that face coverings are worn in line with current guidelines. If you are exempt from wearing a face covering, we would please ask that you wear an exemption lanyard / or carry and exemption card which can be downloaded here.

What are the social distancing rules?

At the moment, we will be asking you to maintain a safe social distance where possible when queuing to take your seats. Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat.

Please mitigate any risk by acting responsibly, keeping your mask on and turning away as you pass.

Thank you for playing your part, please follow the guidelines.

We know you’ll act responsibility and respect social distancing measures for both your own and others safety and comfort.

We look forward to welcoming you back to the theatre.

London Coliseum is following the Society of London Theatre Ticketing Principles through flexible and safe operational measures that combine the passion and desire for live experiences with the best possible customer experience.

Please note that these are reflective of the current government guidelines and may be subject to change.

Updated 01/10/2020