We are seeking a Duty Manager to join our team at the London Coliseum for an 80 hours per month contract.

The Duty Manager ensures safety, smooth operation, and high standards of customer service during a wide variety of events at the London Coliseum. They oversee the front of house team, conducting health and safety checks, managing emergency situations, liaising with visiting production staff, and ensuring compliance with licensing conditions. The position also involves staff development and training during non-operational shifts, supporting team performance through coaching, feedback, and assisting in recruitment and training initiatives. Throughout all duties, the role acts as a visible leader and ambassador for the venue.

If you’re a natural leader with a passion for live performance and a talent for problem-solving, we’d love to hear from you.

Requirements:

• Proven experience of leading large and diverse teams of customer facing staff to deliver an outstanding customer experience
• Experience in managing a large arts or cultural venue with a good knowledge of health and safety and licensing laws
• Excellent organisational, logistical and problem-solving skills with a proven ability to think ahead and respond positively to last-minute changes
• A calm and confident leader with gravitas and integrity
• Strong communication and presentation skills
• Ability to consistently balance the needs of our customers, the requirements of the team and the wider objectives of the London Coliseum
• A team player who leads by example with a proactive and positive approach
• Ability to forge strong working relationships within a high-pressure environment
• Excellent leadership and motivational skills with a consistent and approachable style
• Strong administrative and IT skills
• Experience in using Microsoft Office packages and other software systems for rostering, staff development and ticketing
• A commitment to undertake flexible shift patterns, including late nights, weekdays and weekends

Please see our recruitment pack for more details.

To apply, please send a CV and cover letter/short video detailing your interest and suitability for the role and send to: [email protected]

Please also submit our anonymous Equality and Diversity Monitoring Form.

London Coliseum is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, London Coliseum particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.