Wheelchair spaces and transfer seats can be booked online or by calling the box office on 020 7845 9300. Take a look at our seating plan.

• We have a dedicated ramp entrance to the foyer, next to the main doors
• We have wheelchair spaces in the stalls, stalls boxes and dress circle
• These are displayed on our website with a black wheelchair symbol and a black star for a companion seat next to them
• For wheelchair users who prefer to transfer, please note that there is a step per row in the auditorium.
• Subject to availability, we have some wheelchairs on site to help customers get around safely during their visit. To arrange to use a wheelchair during your visit, please contact us.
• If you require step free access, please book:
  • Stalls – Row O
  • Dress Circle – Row K
  • Balcony – Row K
  • There is no step free access in the Upper Circle.
• The stalls and stalls wheelchair boxes are level access from street to seat
• There is a lift in the main foyer which provides access to all levels of the auditorium and to all bars and restaurants
• The lift can carry up to 1050kg, and the smallest lift door width is 87cm.
• Please contact us to let us know if you will be remaining or transferring out of your wheelchair at the time of booking so we can prepare your seats for your visit

• The stalls and some stalls boxes are level access from street to seat
• There is step-free lift access to all bars and restaurants and all levels of the auditorium except the Upper Circle, which is 11 steps up from the closest lift. 
• If you require step free access, please book:
  • Stalls – Row O
  • Dress Circle – Row K
  • Balcony – Row K
  • There is no step free access in the Upper Circle.
• Subject to availability, we have some wheelchairs on site to help customers get around safely during their visit. To arrange to use a wheelchair during your visit, please contact us.

• Stalls are between 42-45cm wide with fixed armrests 
• Dress Circle & Upper Circle are between 40-42cm wide with fixed armrests
• Balcony are between 45-50cm wide with fixed armrests
• Box seats are between 40-42cm with fixed armrests, these are not attached to the floor and can be removed for seats without armrests. To arrange in advance, please contact us.
• For information on leg room, please contact us.

• Unisex accessible toilets are available on all five levels of the London Coliseum
• Take a look at our seating plan to see the nearest accessible toilets
• Accessible toilets per level
  • Lower Ground Floor – next to the main toilet facilities. Step-free access is available via the lift next to the Box Office.
  • Stalls – opposite Stalls Box H, Auditorium Right. 
  • Dress Circle –  located Auditorium Left, behind the lift. 
  • Upper Circle – next to the main toilet facilities, Auditorium Right.
  • Balcony – located Auditorium Right. It is step-free from the Bar, or can be accessed step-free from the auditorium with assistance from the Lift Usher or Access Supervisor. 

• Hearing Loops are available for all performances – please request from an Access Supervisor
• For any BSL or Captioned performances, we select seats with the best view of the interpreter or captions, these will be available as a star on the seating plan when you sign in with your Nimbus linked account
• For ENO Operas surtitles are displayed above the stage in yellow text on a black background – some spoken dialogue may not be surtitled

• Audio Introductions
  • Available for all ENO Operas and for Audio Described performances of other productions
  • Will play through your headsets 15 minutes before performance start time
  • Please collect a headset from an Access Supervisor
• Audio Described performances
  • We select seats around the auditorium with variable views, these will be available as a star on the seating plan when you sign in with your Nimbus linked account
  • Please collect a headset from an Access Supervisor
  • If there is a Touch Tour, it will likely start 90 minutes prior to the performance time. To book a place, you will need to contact us.
• We are usually able to provide a large print and braille version of the cast list and synopsis, to enquire, please contact us.

• Guide dogs and assistance dogs are welcome inside the auditorium, please book an end of row seat for your comfort
• If you would prefer, our team would be delighted to look after your guide or assistance dog during the show – to arrange this, please contact us at time of booking
• We can provide your dog with a water bowl

• We often offer Relaxed Performances at the London Coliseum. These performances are for everyone, and they may particularly benefit those who might normally find it challenging to access theatre.
• This might include anyone with dementia, learning disabilities, an autistic spectrum condition, Tourette’s syndrome, sensory needs, anxiety, bladder and bowel conditions. 
• At all performances, the Access Supervisor can provide sensory bags that include:
  • Ear defenders
  • Fidget toys
  • Other sensory items

For English National Opera performances, even though they sing opera in English, they use one screen above the stage to display English surtitles (not to be confused with subtitles, although they are more or less the same thing) so that your eyes can pick up what your ears might have missed. There are some seats in the London Coliseum where the view of the surtitles screen is restricted (this is marked by the ‘i’ symbol).

The screens used at the London Coliseum are black with yellow writing.