Our Privacy and Cookie Notices have been updated in line with new regulations. To make sure that you retain control of your data and that you are clear about how we use it, please read our updated Privacy Notice and Cookie Notice. I understand

Cookie Notice

Cookies on our websites

Both the London Coliseum and this website are run by English National Opera Limited, a charity registered in England and Wales (charity number 257210) (VAT number 539 3482 20) at London Coliseum St Martin’s Lane London WC2N 4ES (“ENO”).

Many websites, including londoncoliseum.org and eno.org, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.

We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.

What are cookies?

A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a web site. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.

The text file information is comprised of:

  • The name of the server the cookie was sent from
  • Their ‘lifetime’ (i.e. how long they will be active) and
  • A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites)

A cookie stores select, basic information based on your visit to the London Coliseum website. Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.

Cookies will either last for the length of time you use the website, or may stay on your computer for a limited period of time to allow londoncoliseum.org to recognise you if you return to the sites. If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose, and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.

We use cookies to provide you with an easier, streamlined, more customised service on londoncoliseum.org and to track how our visitors use londoncoliseum.org. This gives us an informed idea of how we can make our services better for you.

How to control or delete cookies

You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.

You can reject all cookies, or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.

For help on how to delete cookies, visit www.aboutcookies.org.  Please be aware, though, that if you do choose to reject or restrict cookies your experience of eno.org may not reach its full potential.

Cookies we use

Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:

Cookie Purpose Description
Necessary cookies Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies (advertising and social media) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

See the table below for more information about necessary and statistical cookies we use on londoncoliseum.org.

Necessary

Cookie name Duration Description
_cfduid 1 year Used to identify trusted web traffic
_dc_gtm Session Used with Google Tag Manager
ASP.NET_SessionId Session Used to ensure users’ tickets stay in the basket as they browse the site
Queue-it-# Session Used to distribute traffic on the website over several servers during busy periods
cookiesAccepted Session Internal cookie used to tell us when we have to display our cookies message.
PHPSESSID Session

 

Statistics

Cookie name Duration Description
_qca 1 year Used by Quantserve.com to generate reports for optimising website content. Collects anonymous data on users’ visits to the site.
_dc_gtm_UA-# Session Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_ga 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website. These data are collected anonymously.
_gat Session Used by Google Analytics to throttle request rate
_gid Session Registers a unique ID that is used to generate statistical data on how the visitor uses the website. These data are collected anonymously.
d 3 months Collects anonymous data on users’ visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content content.
optimizelyBuckets 8 months A performance cookie from Google Optimize
optimizelyEndUserId 8 months A performance cookie from Google Optimize
optimizelyEndUserId 8 months A performance cookie from Google Optimize

Third party cookies

Addthis
Addthis is a social bookmarking service which is integrated into our website with the use of a web widget.

Facebook
Facebook is a social media and networking company.

Google DoubleClick
DoubleClick is a subsidiary of Google which develops and provides Internet ad serving services.

Hotjar
Hotjar is an analytics tool we use to assess how visitors are using our website.

MediaMath
MediaMath is a global provider of digital advertising media and data management technology.

Quantcast
Quantcast owns Quantserve and they specialise in AI-driven real-time advertising, audience insights & measurement.

Twitter
Twitter is a social media and networking company.

Cookie name Duration Description
_hstc A cookie associated with the website Hotjar.com
hubspotutk 10 years A cookie associated with the website Hotjar.com
intercom-lou-c5ke8zbr 11 months A cookie associated with the website Hotjar.com
intercom-session-c5ke8zbr 7 days A cookie associated with the website Hotjar.com
mp_hj_mixpanel 1 year A cookie associated with the website Hotjar.com
mp_6d7c50ad560e01715a871a117a2fbd90_mixpanel 1 year A cookie associated with the website Hotjar.com
c_user 6 months An advertising cookie used by Facebook
datr 3 years An advertising cookie used by Facebook
fr 3 months An advertising cookie used by Facebook
pl 3 months An advertising cookie used by Facebook
sb 3 years An advertising cookie used by Facebook
tr Session An advertising cookie used by Facebook
xs 6 months An advertising cookie used by Facebook
1P_JAR 1 month An advertising cookie used by Google
ads/ga-audiences Session An advertising cookie used by Google
APISID 3 years An advertising cookie used by Google
collect Session An advertising cookie used by Google
CONSENT 20 years An advertising cookie used by Google
DV Session An advertising cookie used by Google
HSID 3 years An advertising cookie used by Google
IDE 2 years An advertising cookie used by Google
NID 6 months An advertising cookie used by Google
SAPISID 3 years An advertising cookie used by Google
OTZ 1 month An advertising cookie used by Google
SID 3 years An advertising cookie used by Google
SSID 3 years An advertising cookie used by Google
test_cookie Session An advertising cookie used by Google
_atuvc 13 months A cookie associated with AddThis social sharing widget. This cookie stores an updated page share count
_atuvs Session A cookie associated with AddThis social sharing widget.
bku 256 days A cookie associated with AddThis social sharing widget.
di2 1 year A cookie associated with AddThis social sharing widget.
loc 13 months A cookie associated with AddThis social sharing widget.
mus 1 year A cookie associated with AddThis social sharing widget.
ouid 1 year A cookie associated with AddThis social sharing widget.
uid 1 year A cookie associated with AddThis social sharing widget. Creates a unique user ID to enable visitors to share links on social media.
um 1 year A cookie associated with AddThis social sharing widget. Registers the sharing of links from our site on social media.
uvc 13 months A cookie associated with AddThis social sharing widget.
xtc 13 months A cookie associated with AddThis social sharing widget.

Third party cookies from the producers of Kiss Me, Kate

Cookie name Duration Description
AID 18 months A marketing cookie from Google
Bs_mop_u3s 29 days An advertising cookie used by MediaMath
HRL8 27 days An advertising cookie used by MediaMath
mt_misc 29 days An advertising cookie used by MediaMath
mt_mop 29 days An advertising cookie used by MediaMath
uuid 1 year An advertising cookie used by MediaMath
uuidc 1 year An advertising cookie used by MediaMath

Third party cookies from the producers of On your Feet! The Story of Emilio & Gloria Estefan

Cookie name Duration Description
Muc 3 years An advertising cookie used by Twitter
_utma 3 years An advertising cookie used by Twitter
_utmz 6 months An advertising cookie used by Twitter
_ga 3 years An advertising cookie used by Twitter
_ads_prefs 10 years An advertising cookie used by Twitter
dnt 10 years An advertising cookie used by Twitter
Eu_cn 1 year An advertising cookie used by Twitter
guest_id 3 years An advertising cookie used by Twitter
kdt 18 months An advertising cookie used by Twitter
Personalization_id 3 years An advertising cookie used by Twitter
Remember_checked_on 10 years An advertising cookie used by Twitter
Tfw_exp 3 months An advertising cookie used by Twitter
DSID 1 month An advertising cookie used by Google
IDE Session An advertising cookie used by Google
APISID 3 years An advertising cookie used by Google
collect Session An advertising cookie used by Google
CONSENT 20 years An advertising cookie used by Google
DV Session An advertising cookie used by Google

If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

Quick links to other policies

  1. Privacy Notice
  2. Terms and Conditions of Sale
  3. Cookie Notice (eno.org)

Last updated: May 2018