Cookie Notice
About us
This website, londoncoliseum.org, is run by London Coliseum Limited (company number 09184219), a wholly owned subsidiary of English National Opera (company number 00426792) (“ENO”). ENO is a charity registered in England and Wales under charity number 257210. Both London Coliseum Limited and ENO have their registered office at London Coliseum St Martin’s Lane London WC2N 4ES. They are joint controllers of personal data, including cookies-related data, collected through londoncoliseum.org and eno.org
Cookies on our website
Many websites, including londoncoliseum.org and eno.org, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.
We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.
What are cookies?
A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a web site. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.
The text file information is comprised of:
- The name of the server the cookie was sent from;
- Their ‘lifetime’ (i.e. how long they will be active); and
- A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites).
A cookie stores select, basic information based on your visit to londoncoliseum.org. Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.
Cookies will either last for the length of time you use the website or may stay on your computer for a limited period of time to allow us to recognise you if you return to londoncoliseum.org. If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.
We use cookies to provide you with an easier, streamlined, more customised service on londoncoliseum.org and to track how our visitors use londoncoliseum.org. This gives us an informed idea of how we can make our services better for you.
How to control or delete cookies
You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.
You can reject all cookies or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.
For help on how to delete cookies, visit www.aboutcookies.org. Please be aware, though, that if you do choose to reject or restrict cookies your experience of eno.org may not reach its full potential.
Cookies we use
Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:
| Cookie Purpose | Description |
| Necessary cookies | Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. |
| Statistic cookies | Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. |
| Marketing cookies (advertising and social media) | Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. |
See the table below for more information about necessary and statistical cookies we use on londoncoliseum.org.
Necessary
| Cookie Name | Duration | Description |
|---|---|---|
| AWSALB | 1 week | Necessary for use by Amazon Web Services to stabilise the web site. |
| AWSALBCORS | 1 week | Necessary for use by Amazon Web Services to stabilise the web site. |
| CookieControl | 3 months | Necessary for Civic to ascertain whether customers have accepted cookies |
| _okbk | Session | Necessary for customers to use our chatbot system |
| _ok | Session | Necessary for customers to use our chatbot system |
| _oklv | Session | Necessary for customers to use our chatbot system |
| olfsk | Session | Necessary for customers to use our chatbot system |
| _okdetect | Session | Necessary for customers to use our chatbot system |
| QueueITAccepted | 1 day | Necessary for Queue It to manage traffic on the website |
| wcsid | Necessary for customers to use our chatbot system |
Statistcal
| Cookie Name | Duration | Description |
|---|---|---|
| _ga | 1 month | For use with the analytics product, Hotjar |
| _gat_UA- | Session | For use with the analytics product, Google Analytics |
| _ga_Z | 1 month | For use with the analytics product, Google Analytics |
| _gid | 1 day | For use with the analytics product, Google Analytics |
| _hjSession_ | Session | For use with the analytics product, Hotjar |
Marketing
| Cookie Name | Duration | Description |
|---|---|---|
| _fbp | 3 months | For use by the Social Media company, Meta |
| _gcl_au | persistent | For use by the Marketing company, Google Adsense |
If you do not wish to have our marketing cookies to be used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.
Third party cookies, pixels and other web tracking tools
Some of the above cookies are set by third parties over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. They may set not only cookies but also pixels and other web tools used for tracking. We do not have access to any information that might be collected through these means, unless you consent to such information being passed to us.
For each of the third parties identified below, we have provided a link to its privacy notice. You should read the relevant third party’s privacy policy and its related cookies policy to understand how it uses your information and what cookies it sets. If you still have concerns, please contact the relevant third party.
Amazon Web Services
Our cloud computing platform
Civic
Our cookie compliance system
Google Adsense
An advertising network from Google.
Hotjar
An analytics tool we use to assess how visitors are using our website.
Meta
A social media company we use to advertise to customers online.
Olark
Our online Live Chat system so customers can speak with our Box Office team online.
Queue It
Our digital waiting room for website visitors when number of customers is high.
Please refer to “How to control or delete cookies” above if you wish to stop cookies being set.
If you do not wish to have our marketing cookies to be used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.
If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
Quick links to other important documents
Last updated: December 2023