Cookie Notice

About us

This website,, is run by London Coliseum Limited (company number 09184219), a wholly owned subsidiary of English National Opera (company number 00426792) (“ENO”). ENO is a charity registered in England and Wales under charity number 257210. Both London Coliseum Limited and ENO have their registered office at London Coliseum St Martin’s Lane London WC2N 4ES. They are joint controllers of personal data, including cookies-related data, collected through and

Cookies on our website

Many websites, including and, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.

We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.

What are cookies?

A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a web site. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.

The text file information is comprised of:

  • The name of the server the cookie was sent from;
  • Their ‘lifetime’ (i.e. how long they will be active); and
  • A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites).

A cookie stores select, basic information based on your visit to Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.

Cookies will either last for the length of time you use the website or may stay on your computer for a limited period of time to allow us to recognise you if you return to If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.

We use cookies to provide you with an easier, streamlined, more customised service on and to track how our visitors use This gives us an informed idea of how we can make our services better for you.

How to control or delete cookies

You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.

You can reject all cookies or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.

For help on how to delete cookies, visit  Please be aware, though, that if you do choose to reject or restrict cookies your experience of may not reach its full potential.

Cookies we use

Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:

Cookie Purpose Description
Necessary cookies Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies (advertising and social media) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

See the table below for more information about necessary and statistical cookies we use on


Cookie Name Duration Description
AWSALB 1 week Necessary for use by Amazon Web Services to stabilise the web site.
AWSALBCORS 1 week Necessary for use by Amazon Web Services to stabilise the web site.
CookieControl 3 months Necessary for Civic to ascertain whether customers have accepted cookies
_okbk Session Necessary for customers to use our chatbot system
_ok Session Necessary for customers to use our chatbot system
_oklv Session Necessary for customers to use our chatbot system
olfsk Session Necessary for customers to use our chatbot system
_okdetect Session Necessary for customers to use our chatbot system
QueueITAccepted 1 day Necessary for Queue It to manage traffic on the website
wcsid Necessary for customers to use our chatbot system


Cookie Name Duration Description
_ga 1 month For use with the analytics product, Hotjar
_gat_UA- Session For use with the analytics product, Google Analytics
_ga_Z 1 month For use with the analytics product, Google Analytics
_gid 1 day For use with the analytics product, Google Analytics
_hjSession_ Session For use with the analytics product, Hotjar


Cookie Name Duration Description
_fbp 3 months For use by the Social Media company, Meta
_gcl_au persistent For use by the Marketing company, Google Adsense

Third party cookies

Amazon Web Services
Our cloud computing platform

Our cookie compliance system

Google Adsense
An advertising network from Google.

An analytics tool we use to assess how visitors are using our website.

A social media company we use to advertise to customers online.

Our online Live Chat system so customers can speak with our Box Office team online.

Queue It
Our digital waiting room for website visitors when number of customers is high.

If you do not wish to have our marketing cookies to be used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.

Quick links to other important documents

  1. Privacy Notice
  2. Terms of Website Use

Last updated: August 2023