On the day - it's showtime

What time should I arrive?

We will send you an email to the email address you used when booking your tickets, letting you know your assigned arrival slot. We are assigning arrival times in order to ensure minimal queueing.

If you arrive outside your allocated time slot, we cannot guarantee admittance until your time slot starts due to COVID-secure regulations on socially distanced seating and so you may be asked to come back.

Please ensure that you are attending with members of your own household or support bubble as we are legally required to confirm this with you. If you arrive after the performance has started, we cannot guarantee admittance.

What can I bring to the theatre?

We’d like you to bring as little as possible with you, so handbag, coat and umbrella, but no large bags, rucksacks or steamer trunks as we won’t have our cloakrooms open for you to store them anywhere. Any handbags or smaller bags will be checked on your way into the theatre.

What happens when I arrive at the theatre?

Each level of the theatre has its own separate entrance and on arrival you will be asked to

  • Have a bag check
  • Have a temperature check via a digital safe distance thermometer*
  • Have your tickets scanned
  • Have everyone in your party check into the venue using the NHS Test & Trace App which can be downloaded on the Apple and Google Play app stores.
*If your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be exchanged, or a credit voucher issued, for future performances.

Please do not attend a performance at the London Coliseum should you have any symptoms of COVID-19:

  • Continuous cough
  • Elevated temperature
  • Loss or change of taste and smell

Please do not attend a performance at the London Coliseum if you have been instructed to self-isolate, either by NHS Track and Trace service or other healthcare professionals.

How will I be able to safely exit the theatre?

Our ushers will direct you to a secure exit from your seat, and we ask that you stay in your seats until your section of the auditorium is directed to leave. Again, as you leave, please maintain social distancing wherever possible.

What measures are in place to keep the theatre and my visit COVID-secure?

To keep you safe, we will be cleaning the London Coliseum before every performance and regularly disinfecting.

Our staff will be wearing appropriate face coverings and ensuring safe social distancing. Read further details about your COVID-safe visit.

Is food and drink available?

Our bars will be open for pre-booked table service only. You can pre-book a table to enjoy refreshments in one of our four bars before the show, or during the interval. Bookings must be for members of your household or support bubble. View our menus and pre-book your table now.

Refreshments are not allowed inside the auditorium as face coverings are required at all times (unless you are exempt).

Will I need a face covering?

We will be ensuring that face coverings are worn in line with current guidelines. If you are exempt from wearing a face covering, we would please ask that you wear an exemption lanyard/or carry an exemption card which you can download from TFL.

What are the social distancing rules?

At the moment, we will be asking you to maintain a safe social distance where possible when queuing to take your seats. Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by acting responsibly, keeping your mask on and turning away as you pass.

Are there toilets on every level?

Yes, there are toilets on every level which will be open before the show and during the interval.

What disabled access facilities are there in the building?

Please check out our section dedicated to our customers who may need a little more time or additional facilities.

Thank you for playing your part, please follow the guidelines. We know you’ll act responsibility and respect social distancing measures for both your own and others safety and comfort.

We look forward to welcoming you back to the theatre.

I’ve got a question that isn’t answered here, can you help?

Our audiences have rated the friendliness of our staff as 4.7 out of 5 so feel free to message us or email us and we’ll do our very best to help you. Our friendly box office team are happy to help.

Give us an email: box.office@eno.org or use our Live Chat.

You can also tweet us @londoncoliseum